Frequently Asked Questions

Yes! We love caring for the whole family. As a family medicine practice, we welcome infants, children, teens, and adults, allowing you to centralize your family's healthcare under one roof.

Valle Health is not an emergency medical facility and does not provide emergency medical care. In the event of a medical, life-threatening emergency, please call 911 or go to the nearest hospital emergency room immediately.

Dr. Bryant Ward is available after regular business hours and on weekends for urgent medical phone calls only (specifically, urgent medical questions that do not necessitate immediate emergency room care). Taelor is available on weekdays during regular hours.

If you have an immediate, urgent question after hours or over the weekend, please call twice in a row. Calling twice in a row communicates urgency and acts as an alert for the provider.

Prescription refill requests will be processed and filled within one week.

We check our texts, emails, and patient portal messages daily throughout the week. While we always strive to respond promptly, please allow up to one week for a complete response. Some inquiries require extra time for us to review your chart and gather the necessary medical information.